By Vicente González-Prida Díaz, Adolfo Crespo Márquez
This publication explores the sensible implementation of a complicated after-sales administration framework dedicated to guaranty administration. The framework is meant for corporations generating both standardized or personalized items and this kind of administration software will facilitate organizational development and help cutting edge determination making approaches for technical information in after-sales services.
“After–sales provider of Engineering commercial resources” includes an offer for a guaranty administration framework, with an account of the various equipment that may be used to enhance choice making within the diverse levels of the after-sales provider administration method, and methods for strengthening the constitution and foundations of the framework. A assessment of the basic concerns and present study issues in guaranty administration and after revenues providers is additionally supplied, that's exemplified through a case examine. This booklet is meant for postgraduates, researchers and engineers who're attracted to after revenues administration, resources engineering and guaranty management.
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Additional resources for After–sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management
Diccionario de la lengua española, Edición 22. Espasa. ISBN 8423968138, 9788423968138. 2. Joan Costa. 1987. Imagen de empresa. Métodos de comunicación integral. Imagen global Ceac Ediciones, Barcelona. 3. Labib AW. 2004. A decision analysis model for maintenance policy selection using CMMS. Journal of Quality in Maintenance Engineering 10(3):191-2002. 4. Kans M. 2008. On the utilisation of information technology for the management of profitable maintenance. Doctoral Thesis, Växjö University. 5.
Another advantage by using an independent thirdparty warranty servicing company is that the main organization can focus on new and existing projects rather than spending a disproportionate amount of time and effort on warranty works. In any case, in order to implement strategies (as a possible externalization), one needs an effective warranty management system that deals with aspects such as data collection, model building and analysis, and tools for effective decision-making . 4 Main Contributions of the Selected Models and Authors 43 Level of control High Execution » Inadequate staffing » Poor definition of responsibilities » Poor methodology » Poor estimation Commitment » Poor management commitment » Poor user commitment » Inadequate user involvement Environment » Changing scope or objectives » Conflicts between people Requirements » Misunderstanding requirements » Poor change management Low Low High Level of importance Fig.
The material, once repaired and certificated, will be stored again in a warehouse for its usage in the assembly line. , gathered by the after-sales, quality, and engineering departments are introduced in a database which is followed up and reviewed by the quality department. Once the incidence is resolved, the after-sales department communicates the closure of the assistance to the company administration, who transmits this to the client. It is important to receive a document from the customer with the approval of the performed tasks and the acceptance of the service closure.